Well-Being & Engagement Within Vet Teams.

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In this insightful episode of the Veterinary Business Podcast, Dr. Amanda Landis-Hanna welcomes Erica Emmett, founder and Chief Inspiration Officer of FYR Consulting, to explore the critical topic of well-being and engagement within veterinary teams. Drawing from her two decades of experience as a licensed veterinary technician and her expertise in organizational leadership and strengths coaching, Erica shares practical strategies for fostering a strengths-based, values-aligned workplace culture. Discover how veterinary practices can improve communication, reduce turnover, support mental health, and create an environment where every team member feels valued and empowered. Whether you’re a practice owner, manager, or team member, this episode offers actionable advice to build stronger, more connected, and healthier veterinary workplaces.

Key Takeaways:

• Well-being Defined: Well-being encompasses mental, physical, financial, relational, and workplace health—not just physical health or compassion fatigue.
• Core Values Matter: Practices should collaboratively define and live by their core values, involving all team members to enhance alignment and reduce turnover.
• Leadership Accountability: Effective change requires leadership buy-in, ongoing engagement, transparency, and consistent follow-up.
• Communication Tools: Assessments like Gallup Strengths and DISC can help understand individual differences and improve team communication.
• Creating Safe Spaces: Establish frameworks where team members can address concerns directly and safely, with leadership support as mediators when needed.
• Upskilling & Growth: Invest in training and career development for all roles—including practice managers and support staff—to build resilient teams.
• Diversity & Inclusion: Valuing diverse personalities and strengths fosters innovation, better problem-solving, and stronger team dynamics.

Timestamp

• 00:00 – 05:30: Introduction to Erica Emmett and FYR Consulting, Erica’s background in vet medicine and leadership
• 05:31 – 13:00: What is well-being? Broadening the definition beyond physical health to include workplace and financial health
• 13:01 – 20:05: The importance of core values in shaping practice culture and reducing staff turnover
• 20:06 – 28:10: How leadership can foster a supportive environment for mental health and team engagement
• 28:11 – 35:00: Practical tools for assessing team dynamics: Gallup Strengths, DISC, and their benefits
• 35:01 – 43:30: Communication strategies for handling conflict and encouraging open dialogue among vet teams
• 43:31 – 48:50: Resources for healthy workplace culture, including the AHA’s Healthy Workplace Culture initiative
• 48:51 – 54:00: The value of strong practice managers and investing in upskilling all team members
• 54:01 – 58:00: Final thoughts on valuing individuality, embracing diversity, and continuous team development
• 58:01 – 59:30: Closing remarks and appreciation for listeners

Erica Emmett

Inclusive Facilitator Who Makes You Laugh While You Grow
Culture Change Agent | Certified Gallup Strengths Coach | Servant-LeaderSenior Growth and Transformation Specialist, Verus Global

Erica Emmett is an inclusive facilitator, leadership coach, and culture strategist with over 20 years of experience in sales, talent development, and team transformation. She brings a unique blend of humor, empathy, and evidence-based frameworks to help individuals and organizations create thriving, inclusive environments.

As a Certified Gallup Strengths Coach, DiSC Facilitator, and Appreciation at Work Certified Trainer, Erica empowers people to unlock their potential and build authentic connections at work. She is known for her engaging style that encourages growth while making people feel seen, heard, and valued.

Erica has a proven track record of coaching high-performing teams, revitalizing culture, and mentoring leaders across industries—from veterinary healthcare to corporate organizations. With a Master’s degree in Organizational Leadership from Gonzaga University and a deep commitment to DEIB, she helps organizations align their values with their day-to-day behaviors.

Whether she’s leading workshops, consulting on retention strategies, or delivering keynotes, Erica inspires action through laughter, learning, and leadership.

Core Expertise:

• Inclusive Leadership & Culture Change
• Strengths-Based Coaching & Team Development
• DEIB Facilitation & Strategy
• Public Speaking & Workshop Design
• Talent Acquisition & Retention Strategy

Certifications & Highlights:

• Gallup Certified Strengths Coach
• Certified DiSC & Appreciation at Work Facilitator
• LivingWorks Suicide Awareness Advocate (Level 1)
• Licensed Veterinary Technician
• SHRM-CP Certified
• Guest on Vet Life Reimagined Podcast
• Former Director of Talent Acquisition & Retention – Veterinary Innovative Partners
• Senior Growth & Transformation Specialist – Verus Global

Based in Richmond, VA | Available for Remote or On-Site Engagements

Connect with Sang:

• LinkedIn
• Website