🎥 KPIs That Actually Matter – And How to Improve Them
Missed the live session? Watch the replay of the Veterinary Business Institute’s Expert Panel, where top veterinary industry experts dive into the key performance indicators (KPIs) that truly impact veterinary practice success.
This session goes beyond just numbers—we cut through the noise and focus on metrics that drive real results in patient care, profitability, team management, and client loyalty. Whether you lead a multi-doctor hospital or manage a small, growing practice, this discussion will provide actionable insights to help you track, interpret, and improve the metrics that matter most.
If you’re a practice owner, manager, or veterinary professional looking to make smarter, data-informed decisions and drive sustainable growth, this replay is for you!
Veterinary Technology Consultant | Workflow Optimization Specialist | Fear Free Certified® Professional | Consultant/Owner, Nancy Dewitz LLC
Nancy Dewitz has dedicated over 30 years to serving the veterinary profession in a wide range of technical roles. Her career began in a small IT firm supporting diverse businesses, but it was her transition into veterinary technical support that set her on a lifelong path of helping practices navigate and embrace technology. From technical support and software training to digital radiography and practice management software sales, Nancy has visited thousands of veterinary clinics across the country. Her in-depth, firsthand understanding of veterinary workflow allows her to see how technical systems influence both patient care and operational efficiency.
As the founder of Nancy Dewitz LLC, she provides expert, vendor-neutral consulting services to practices of all sizes. Whether a clinic is working with an existing technology provider or exploring new systems, Nancy helps fill in the gaps to ensure cohesive integration and improved workflow. Her ability to bring together the many moving parts of veterinary technology allows practices to make well-informed decisions for a more efficient and effective future.
Nancy’s background includes 20 years in the practice management software industry, 4 years supporting digital radiography, and over 13 years directly consulting with practices on software and technology solutions. She served five years on the Board of Directors for VetPartners, including a term as President, and has been a member of the organization for more than 15 years. She is also a Fear Free Certified® Professional and a sought-after speaker, regularly delivering engaging lectures at veterinary conferences.
Nancy lives in Osseo, Wisconsin with her husband and enjoys life as a proud mother of three grown children who are making their own marks in the world. Outside of her professional life, she loves camping, gardening, and traveling—adventures that have taken her to nearly every U.S. state and several international destinations.
Webinar Moderator
Co-host, Veterinary Business Podcast
As an influential leader, Michael looks for opportunities to add value to people. He believes everybody has untapped potential, and most of us have a desire to unlock and engage this potential as we experience the adventure of life and achieve the success that matters.
Part of that success for Michael looks like empowering leaders to lead themselves and others and helping them achieve prosperity in every area of life that they can’t wait to give away to others!
Michael is a recognized Leadership and Business Advisory Coach within an exceptionally diverse range of businesses and organizational sectors.
He is also a professional mediator and facilitator. In addition, he also holds the following qualifications and designations: Qualified (Q.MED) mediator with the ADR Institute of Canada.
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