Webinar Archive

Optimizing Daily Operations While Managing Team Conflict & Tough Conversations

Missed the live event? Don’t worry—you can still transform your practice with our exclusive webinar replay! Dive into “Optimizing Daily Operations While Managing Team Conflict & Tough Conversations” and discover actionable strategies from industry leaders to streamline your daily operations and foster a harmonious, high-performing team.

Why This Webinar Is a Must-Watch:

In today’s fast-paced veterinary world, operational bottlenecks and team conflicts can drain your energy and disrupt patient care. This session is your roadmap to overcoming these challenges with:

  • Proven Workflow Fixes: Eliminate inefficiencies and create a seamless, stress-free environment.
  • Conflict Resolution Mastery: Learn to navigate tough conversations and turn disagreements into opportunities for growth.
  • Team Unity Blueprint: Build a culture of trust, accountability, and collaboration that boosts morale and productivity.
  • Leadership Insights: Elevate your communication and leadership skills to inspire your team and drive success.

What You’ll Learn

Here’s your toolkit for transformation:

  • Efficiency Hacks: Practical solutions to reduce bottlenecks and streamline daily tasks.
  • Standardized Protocols: Create consistency across your practice to minimize errors and tension.
  • Conflict Playbook: Techniques to address and resolve workplace disagreements before they escalate.
  • Communication Gold: Best practices for handling sensitive topics with professionalism and empathy.

Stress-Reduction Tools: Actionable strategies to lighten the load on your staff and create a positive work environment.

Perfect For:

  • Veterinarians seeking to lead with confidence and clarity.
  • Practice owners ready to optimize operations and boost profitability.
  • Specialists and managers eager to cultivate a united, high-performing team.

Watch Now & Revolutionize Your Practice

Don’t let operational chaos or team friction hold you back. Stream the replay today and start building a practice that’s efficient, harmonious, and poised for success.


Speakers


Tiffany Consalvo, BS, CVPM, CCFP

Director of Practice Leadership & Operations, Encore Vet Group

Tiffany Consalvo is a seasoned leader in veterinary practice management with over two decades of experience transforming veterinary hospitals into thriving, efficient, and compassionate workplaces. As Director of Practice Leadership & Operations at Encore Vet Group, Tiffany spearheads initiatives to elevate veterinary care through coaching, team development, and operational excellence. Her approach is rooted in empathy, strategic leadership, and an unwavering commitment to continuous improvement.

A Certified Veterinary Practice Manager (CVPM) and Certified Compassion Fatigue Professional (CCFP), Tiffany blends analytical insight with a people-first mindset. Her extensive background includes roles with Veterinary Management Solutions, Patterson Veterinary University, and National Veterinary Associates, where she has created and delivered impactful educational content, management courses, and communication training.

Tiffany’s leadership at Gilbertsville Veterinary Hospital led to a tripling of revenue, expansion of operations, and a dramatic reduction in accounts receivable. Her expertise spans strategic planning, HR, financial oversight, and organizational culture—building teams that thrive in today’s dynamic veterinary landscape.

She is a published author, speaker, and recognized industry contributor, having been honored with the Practice Manager of the Year and Service Excellence Awards. Tiffany is passionate about mentoring the next generation of veterinary leaders and has contributed to the VHMA, AAHA, and PVMA communities.


Lauren Pastewka, DVM

Chief Veterinary Officer & Chief Operating Officer, O’Brien Veterinary Group OVG

Dr. Lauren Pastewka is an accomplished veterinary executive with a proven track record in scaling multi-location healthcare operations, optimizing financial performance, and driving strategic transformation. As Chief Operating Officer and Chief Veterinary Officer of O’Brien Veterinary Group, she leads with a blend of clinical expertise and operational insight, navigating the complexities of M&A integration, KPI-driven growth, and process standardization across the veterinary landscape.

Over her career, Dr. Pastewka has overseen teams of over 200 employees, implemented enterprise-wide systems, and championed initiatives that elevate both clinical standards and financial outcomes. At NewDay Veterinary Care, she led 26 hospitals through platform unification and AAHA accreditation, expanded medical staff by over 100%, and pioneered technology-forward solutions to improve ROI and efficiency.

Dr. Pastewka is known for her ability to align people, processes, and performance around a shared vision of excellence. With a foundation in veterinary medicine from the University of Missouri-Columbia and a passion for leadership cultivated through years in executive roles, she brings a dynamic, results-oriented approach to every organization she serves.

She holds veterinary licenses in Florida, Virginia, and Texas and is USDA accredited. Committed to continuous improvement and patient-centered care, Lauren is a sought-after leader in the veterinary industry.


Michael Walker, Leadership Coach & Consultant (Q.MED)

Webinar Moderator
Co-host, Veterinary Business Podcast

As an influential leader, Michael looks for opportunities to add value to people. He believes everybody has untapped potential, and most of us have a desire to unlock and engage this potential as we experience the adventure of life and achieve the success that matters.

Part of that success for Michael looks like empowering leaders to lead themselves and others and helping them achieve prosperity in every area of life that they can’t wait to give away to others!

Michael is a recognized Leadership and Business Advisory Coach within an exceptionally diverse range of businesses and organizational sectors.

He is also a professional mediator and facilitator. In addition, he also holds the following qualifications and designations: Qualified (Q.MED) mediator with the ADR Institute of Canada.

Top Skills:

  • Leadership Development
  • Business Advisory Coaching
  • Mediation and Conflict Resolution
  • Facilitation and Training
  • Empowerment Strategies