Episode #
74
Next-Gen Veterinary Tools for Automating in 2025.
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What if your veterinary practice could anticipate the future and evolve before the next big wave hits? In this eye-opening episode, the Veterinary Business Institute’s expert panelists Jacinte Moreau and Dr. Cindy Trice unravel the cutting-edge technologies that are not just coming—they’re already reshaping veterinary medicine. From AI scribes that craft your notes in real time, to video diagnostics that detect issues you can’t see with the naked eye, and smart reminders that personalize care like never before, this conversation is packed with revelations.
Discover how the relentless pace of innovation can unlock hidden efficiencies, transform client relationships, and empower veterinarians to make faster, smarter decisions.
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Key Takeaways & Time Stamps
- 00:00 – 14:20: Emerging Veterinary Technologies to Watch in 2025
- AI as the standout technology transforming veterinary practice
- Applications including AI-driven scribing, radiology, vital sign monitoring, video diagnostics
- Examples of new technologies like AI ultrasound and wearable devices
- 14:20 – 22:40: AI’s Expanding Role in Clinical and Client Care
- How AI enhances medical decision-making and data processing
- Use of AI for patient history analysis and improving clinical workflows
- Impact on client communication and access to care
- 22:40 – 28:10: Choosing Effective Data Management Systems
- Critical factors: system integration, cloud-based solutions, security, scalability
- Importance of user-friendly interfaces and data analytics capability
- Advice on partnering actively with software providers for product evolution
- 28:10 – 37:00: Leveraging Technology to Enhance Client Engagement
- Tools to improve client experience: online scheduling, two-way messaging, telemedicine
- Benefits of loyalty/reward programs and AI-powered personalized reminders
- Use of chatbots and wearables to deepen client relationships and pet health monitoring
- 37:00 – 50:20: Steps to Begin Automating Veterinary Practice Operations
- Identifying and prioritizing pain points to target for automation
- Strategies for gradual adoption to overcome resistance to change
- Importance of staff involvement and continuous feedback for smooth transitions
- 50:20 – 58:35: Veterinary Education and Preparing for a Tech-Driven Future
- Integration of AI and associated technologies in veterinary curricula and clinics
- Challenges posed by rapidly increasing medical information
- Necessity for new vets to adapt agilely to technological advancements
Cindy Trice, DVM
Cofounder & Chief Innovation Officer at KickIt Pajamas
Relief Veterinarian
Cindy Trice is a multi-state licensed relief veterinarian with more than 20 years of experience spanning general practice, emergency, mobile, urgent care, and shelter medicine. She continues to practice as a relief veterinarian, providing flexibility and continuity of care to veterinary teams across the U.S.
An entrepreneur at heart, Cindy founded Relief Rover in 2018, a pioneering community that connects relief veterinarians and technicians with jobs and resources. Following its acquisition by Hound in 2023, she served as Chief Veterinary Officer until mid-2025. Inspired by her personal journey with advanced cervical cancer, she also co-founded KickIt Pajamas, a clothing company creating stylish, comfortable, and functional apparel for women undergoing treatment, recovery, or living with chronic illness.
Beyond her professional work, Cindy is dedicated to leadership and advocacy. She has served on the Board of Directors for the Veterinary Innovation Council, the North American Veterinary Community (NAVC), and as a Cervivor Ambassador, elevating patient voices in the fight against cervical cancer.
Cindy holds a Doctor of Veterinary Medicine from the University of California, Davis, a bachelor’s degree in Communication and Media Studies from Cornell University, and completed the Stanford LEAD Certificate Program in Entrepreneurship and Leadership.
When she isn’t working, Cindy enjoys cooking, volunteering, traveling, and spending time in Bradenton, FL with her husband and their three beloved dogs. She also has a quirky hobby—writing rap lyrics for hamsters.
Connect with Dr. Trice:
Jacinthe Moreau
CEO & Co-Founder, VetSkribe
Jacinthe Moreau is an accomplished leader with over two decades of experience in the veterinary, pharmaceutical, and pet care industries. She is deeply passionate about supporting the veterinary community by advancing practice health, empowering professionals, and improving the quality of care for animals.
She currently serves as CEO & Co-Founder of VetSkribe, a company dedicated to easing the documentation burden for veterinarians so they can focus more on patient care and practice well-being. Previously, Jacinthe held senior leadership roles, including President of the World Pet Association (WPA), where she championed growth and innovation across the global pet industry, and Senior Director of Marketing Operations at VCA, where she oversaw nationwide marketing initiatives, brand development, and the launch of new services.
Her career also includes impactful marketing leadership positions at VetSource, Intervet Schering-Plough Animal Health, Merial, and Vetoquinol, where she built expertise in product development, brand management, and business growth within both companion and equine markets.A graduate of the Université du Québec à Montréal with a degree in Marketing, Jacinthe blends strategic vision with a strong understanding of the veterinary profession’s evolving needs. Her work continues to focus on enhancing the quality of life for veterinarians, driving practice success, and strengthening the human-animal bond.
Connect with Jacinthe:
Michael Walker, Leadership Coach & Mediator (Q.MED), WFA
Co-host, Veterinary Business Podcast
As an influential leader, Michael looks for opportunities to add value to people. He believes everybody has untapped potential, and most of us have a desire to unlock and engage this potential as we experience the adventure of life and achieve the success that matters.
Part of that success for Michael looks like empowering leaders to lead themselves and others and helping them achieve prosperity in every area of life that they can’t wait to give away to others!
Michael is a recognized Leadership and Business Advisory Coach within an exceptionally diverse range of businesses and organizational sectors.
He is also a professional mediator and facilitator. In addition, he also holds the following qualifications and designations: Qualified (Q.MED) mediator with the ADR Institute of Canada.
Top Skills:
- Leadership Development
- Business Advisory Coaching
- Mediation and Conflict Resolution
- Facilitation and Training
- Empowerment Strategies
Connect with Michael:
