Episode #6

Culture In A Veterinary Hospital

Host: Veterinary Business Institute | Published Date: November 09, 2023

There is no doubt that culture plays an integral role in any practice. It is where the employees of your practice begin to act in accordance with the goals of your practice. Dr. Amanda Landis Hanna, a Veterinarian and founder of Landis-Hanna Consulting Service, shows us how to create a thriving practice culture that makes all the difference to a successful, compassionate, inclusive, and patient-centered approach!


  • 00:02:10 – Background of Dr. Landis Hanna
  • 00:03:25 – What is culture in a veterinary practice?
  • 00:04:53 – Effect of continuous learning on the culture of the practice 
  • 00:07:29 – How to identify a bad culture in a practice
  • 00:11:18 – “DEIB” – How to incorporate into your veterinary practice
  • 00:15:26 – Effect of including diversity in a veterinary practice 
  • 00:18:06 – The role of leadership in managing the culture
  • 00:19:50 – Examples of a great culture in a practice
Amanda Landis Hanna - Veterinarian
Amanda Landis-Hanna, DVM

Veterinarian | Board Member | Consultant | Speaker

LinkedIn: linkedin.com/in/amanda-landis-hanna
Instagram: Instagram.com/helpful_vet/

Amanda Landis-Hanna, DVM is Senior Manager of Veterinary Outreach for PetSmart Charities. She has practiced small animal and exotic medicine, shelter medicine, and relief medicine, and worked in both private practice and corporate practice over the last 18 years.

 She has worked in research and industry, helping develop and test biometric monitoring devices in telemedicine. She has presented at VMX, WVC, ACVIM, AVMA Convention, and ACVC, and has completed the Human-Animal Bond Certification and Fear Free Level Certification. She was a member of AVMA Future Leaders and enjoys working with others to implement positive change.

Her passions include improving access to veterinary care by decreasing barriers within communities, increasing research and educational opportunities within veterinary medicine, the Human-Animal Bond, and mental health in the animal care industry. She is also an equestrienne and Zumba instructor and lives in Phoenix Arizona with her husband, 2 daughters, 2 dogs, and a guinea pig.