Missed the live event? Don’t worry—you can still revolutionize your practice culture with our exclusive webinar replay! Stream “Is Your Practice Culture Stuck in the ’90s? Leadership, Communication, and Management Tactics You Can’t Afford to Ignore” and discover the essential strategies modern veterinary practices need to thrive.
Outdated leadership styles, ineffective communication, and stale management systems can quietly erode morale, efficiency, and profitability. This dynamic panel of veterinary business leaders and culture experts will show you how to break free from old habits and build a future-ready, high-performing team.
Here’s your playbook for transforming practice culture:
Watch Now & Future-Proof Your Practice Culture
Don’t let outdated practices limit your potential. Stream the replay today and take the first step toward building a veterinary team—and business—that thrives.
Facilitator, Innovative Veterinary Management Solutions
Visionary, Fraserview Veterinary Hospital
Visionary, Point Grey Veterinary Hospital
Rhys Giannarelli is a dynamic and visionary leader in the veterinary industry with nearly a decade of experience transforming veterinary practices and building innovative healthcare businesses. A serial entrepreneur and sought-after speaker, Rhys blends strategic foresight with hands-on leadership to create meaningful change across the industry.
He currently serves as the Visionary behind both Fraserview Veterinary Hospital and Point Grey Veterinary Hospital, two respected practices in Vancouver, British Columbia. In parallel, Rhys facilitates leadership and business development programs through Innovative Veterinary Management Solutions, empowering veterinary professionals to build resilient, values-driven organizations.
Through storytelling, public speaking, and podcasting, Rhys continues to inspire practice owners, entrepreneurs, and teams to think beyond traditional models and embrace a future of collaboration, creativity, and purpose.
COO, Ivy Pets
Founder, Pawsitive Guidance
Co Team Lead, Project Street Vet
Dana Minacapelli is a seasoned healthcare executive with over 20 years of operational leadership experience in both human and veterinary health. Known for her strategic acumen and passion for team development, Dana has built a distinguished career scaling healthcare organizations, leading M&A integrations, and fostering high-performing teams.
Dana began her journey on the frontlines and has since held leadership roles across hospitals and multi-site healthcare networks, including PetVet Care Centers, Southern Veterinary Partners, and Banfield Pet Hospital. She has consistently driven growth through thoughtful leadership—achieving notable successes such as doubling acquisitions, improving engagement scores to 95%, and reducing turnover by 40%.
Currently serving as Chief Operating Officer at Ivy Pets and contributing to community initiatives like Project Street Vet, Dana continues to blend operational excellence with compassionate leadership. She thrives on challenges such as entering new markets, optimizing processes, and mentoring the next generation of healthcare leaders.
CEO, Blue Heron Consulting
Adjunct Faculty, LMU Vet Med
Learning Facilitator, Colorado State University
Stith Keiser is a nationally recognized leader in the veterinary industry, serving as CEO of Blue Heron Consulting (BHC)—a premier consulting firm dedicated to improving the lives of veterinary professionals through operational coaching, team development, and sustainable practice growth. With nearly two decades of experience, Stith combines business acumen with deep industry insight to empower practice owners, managers, and veterinarians across the country.
In addition to leading BHC, Stith is a multi-site veterinary practice owner and former COO and co-founder of Inspire Veterinary Partners, the nation’s first publicly traded, employee-owned network of veterinary hospitals. His leadership has helped shape innovative ownership models, champion shared value, and promote quality medicine with strong business fundamentals.
A passionate educator and speaker, Stith collaborates with multiple veterinary schools—including Colorado State University and Lincoln Memorial University—delivering professional development curricula on leadership, ownership, and financial literacy. He is a published author, frequent podcast guest, and active contributor to national veterinary publications and events.
Stith’s work is driven by a core mission: to elevate the quality of care for animals by investing in the people who care for them.
Founder & CEO, Claire-ity Group LLC
Claire Pickens is a dynamic business executive and entrepreneur with over two decades of experience leading operations and driving growth across the veterinary and small business sectors. Based in Orlando, Florida, she is the Founder and CEO of Claire-ity Group LLC, a consultancy that helps entrepreneurs launch and grow pet-centric businesses through expert business planning, startup project management, and industry connections.
Claire holds an Executive MBA from the Jack Welch Management Institute, a Bachelor’s in Human Resources with a Marketing minor, and multiple certifications including CVPM, Six Sigma Green Belt, and Fear Free. Her career includes senior leadership roles at organizations like Heartland Veterinary Partners and Thrive Pet Healthcare, where she managed multi-million-dollar portfolios, led nationwide operational initiatives, and built high-performing teams.
A published author, speaker, and creative mind behind Claire’s Unicorn Adventures, Claire combines strategic insight with a passion for education and innovation. She’s delivered talks on leadership, EQ, and communication, and continues to inspire others through both her professional expertise and creative projects.
When she’s not mentoring future entrepreneurs or spearheading animal health innovations, Claire enjoys life with her husband Jamie, their two adult sons, and a lovable trio of pets—Bradley the Golden, Muffin the Schnauzer, and Spot the cat.
Webinar Moderator
Co-host, Veterinary Business Podcast
As an influential leader, Michael looks for opportunities to add value to people. He believes everybody has untapped potential, and most of us have a desire to unlock and engage this potential as we experience the adventure of life and achieve the success that matters.
Part of that success for Michael looks like empowering leaders to lead themselves and others and helping them achieve prosperity in every area of life that they can’t wait to give away to others!
Michael is a recognized Leadership and Business Advisory Coach within an exceptionally diverse range of businesses and organizational sectors.
He is also a professional mediator and facilitator. In addition, he also holds the following qualifications and designations: Qualified (Q.MED) mediator with the ADR Institute of Canada.
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