Webinar Archive

Shaping Future-Ready Veterinary Practices Through Strategic Planning, Culture, Retention, Financial Resilience and Practice Continuity

Missed the live session? Watch the replay and gain practical, actionable insights into building a veterinary practice that is resilient, aligned, and prepared for long-term success.

In today’s demanding veterinary landscape, many practices struggle with unclear priorities, weak culture, high staff turnover, financial pressure, and inconsistent client experiences. These challenges can stall growth, drain morale, and limit overall performance.

This comprehensive webinar provides a structured, strategic roadmap to help practices become truly future-ready. Rather than focusing on isolated fixes, it explores how strategic planning, culture, retention, financial resilience, and practice continuity work together to create stability, clarity, and measurable progress.

Why This Webinar Is a Must-Watch

This isn’t abstract theory — it’s a practical guide to strengthening every core system that supports long-term veterinary success.

  • Learn how to prioritize initiatives and allocate resources effectively for sustainable growth and operational efficiency.
  • Discover how to boost staff engagement, morale, collaboration, and retention.
  • Explore strategies to strengthen financial resilience through smarter planning, cost control, and aligned decision-making.
  • Understand how to map and improve every client touchpoint to create consistent, high-quality experiences that build loyalty.
  • Gain leadership tools to inspire accountability, manage change confidently, and achieve organizational goals.
  • Implement systems that protect operations, support team stability, and ensure practice continuity.

What You’ll Learn

A clear, actionable framework built around six essential pillars of future-ready veterinary leadership:

  • Strategic Planning That Drives Focus
    Prioritize initiatives, align team efforts with organizational goals, and allocate resources intentionally to support sustainable growth.
  • Culture & Retention That Strengthen Teams
    Boost engagement, morale, collaboration, and long-term retention by implementing recognition programs, development opportunities, and supportive workplace practices.
  • Financial Resilience That Protects Your Practice
    Strengthen stability through proactive planning, cost control, and decision-making aligned with long-term objectives.
  • Client Experience & Marketing That Build Loyalty
    Map every client touchpoint to deliver consistent, high-quality experiences that drive satisfaction, trust, compliance, and long-term loyalty.
  • Leadership That Inspires Accountability
    Develop the confidence and clarity to manage change, drive performance, and unite your team behind a shared vision.
  • Practice Continuity That Safeguards the Future
    Implement systems and strategies that protect daily operations, preserve client relationships, and ensure long-term sustainability.

Perfect For:

  • Veterinary practice owners and leaders looking to strengthen operations without burning out their teams.
  • Practice Managers seeking practical solutions to improve communication, workflow efficiency, and team culture.
  • Veterinary teams ready to embrace modern systems, improve client experiences, and create a more sustainable work environment.

Watch Now & Future-Proof Your Practice

This replay delivers clarity, structure, and practical strategies you can implement immediately. Strengthen your leadership, align your team, protect your financial health, and ensure your practice remains resilient and competitive in 2026 and beyond.


Speakers

Amy Ma

Co-Founder & Chief Operating Officer, VetCircle Inc.

Amy Ma is the Co-Founder and Chief Operating Officer of VetCircle, where she helps independently owned veterinary hospitals across Canada strengthen operations, improve profitability, and build resilient teams. With a background spanning veterinary practice management, corporate acquisitions, and business development, Amy brings both strategic vision and hands-on execution to every partnership.

Through VetCircle, she supports practices with hiring, SOP development, workflow optimization, practice manager training, burnout prevention strategies, and vendor negotiations. Prior to co-founding VetCircle, Amy served as Director of Business Development at VetCare Canada, where she led acquisition growth and developed structured transition systems for practice owners. Passionate about protecting independent veterinary medicine, Amy is dedicated to helping practice owners thrive while maintaining high standards of care and strong team culture.

Connect with Amy:


Dr. Amelia Knight Pinkston, VMD, INHC, cVMA

Founder, Life Boost with Amelia

Dr. Amelia Knight Pinkston is an integrative health and life coach, consultant, speaker, and veterinarian dedicated to helping veterinary professionals break free from burnout and hustle culture. With over a decade of clinical veterinary experience, she blends evidence-based wellness strategies, nervous system reprogramming, and behavior change principles to help high achievers build sustainable success that feels as good as it looks on paper.

As the founder of Life Boost with Amelia, she provides 1:1 coaching, workplace well-being consulting, speaking engagements, and RACE-approved continuing education focused on reducing overwhelm and restoring energy. A graduate of the University of Pennsylvania School of Veterinary Medicine, Dr. Pinkston is passionate about reshaping the future of veterinary medicine by prioritizing mental and physical well-being as the foundation for leadership, team health, and long-term profitability.

Connect with Dr. Pinkston:


Kristi Lehman, MSW, LISW, CCFP

Vice President, DVMcenter and MN Pets
District Operations Specialist, Blue River Petcare

Kristi Lehman is a Master’s-level social worker and operations leader specializing in end-of-life veterinary care and compassion fatigue–informed leadership. With more than a decade of experience in veterinary hospice and mobile practice operations, she works at the intersection of people, systems, and care—supporting both professionals and clients during some of life’s most emotionally complex moments.

As Vice President of DVMcenter and MN Pets, Kristi oversees operational strategy and service expansion while maintaining a strong focus on team well-being and client-centered care. She also serves as a Communication Module Instructor for International Association for Animal Hospice and Palliative Care, helping elevate standards in animal hospice and palliative care. Kristi is deeply committed to building sustainable veterinary systems that protect both providers and the families they serve.

Connect with Kristi:


Dr. Meredith Jones, DVM, CSLP®, AFC®

Founder & Financial Planner, Allvet Financial

Dr. Meredith Jones is a veterinarian, financial planner, and Certified Student Loan Professional who specializes in helping veterinarians take control of their finances and build lives they love. With more than a decade of experience in emergency medicine, she understands firsthand the pressures of six-figure student debt and the realities of working in high-intensity clinical settings.

Through Allvet Financial, she supports practice owners, associates, and relief veterinarians with comprehensive financial planning, including cash flow management, debt strategy, investments, retirement planning, tax planning, and estate considerations. A graduate of the North Carolina State University College of Veterinary Medicine, Dr. Jones is also the host of the Veterinary Financial Podcast and a sought-after speaker on student debt and personal finance in the veterinary profession.

Connect with Dr. Jones: